Infant Optics Accessories DXR-8 Standalone Monitor Unit, Without Battery (NOT Compatible with DXR-8 PRO)

Purchased this as a replacement to my first monitor for our second baby. After 13 months the screen went black but still turned on and I can hear the kids. Infant optics offers a 1 year warranty but they offered me to send them the damage item and they replaced the monitor as a courtesy. The service was fast and excellent. The outstanding customer service alone was enough for me to buy from this company in the future. This is a great monitor and I love how it functions on a monitor device instead of watching on an app on your phone.

I love this baby monitor. NON wifi so no one can hack in. Great picture with optional lenses. Great sound levels and the range is fantastic. We use it with 2 cameras and love the fact that it switches back and forth. I have recommended this to others and will continue. We have used it for 5yrs now. Only needed to purchase a new one because the view finder was dropped pretty hard and screen broke. Still love it!

I decided on infant optics two years ago when my son was born. We have been pretty happy with the product but the mini USB plug was getting loose over time so it was having trouble holding a charge. We have external chargers so we made it work. Finally my son threw it and the power button was stuck down, unable to be fixed with our current skills. I decided to try one of the wifi options for baby monitors on amazon which were cheaper than buying a new infant optics monitor. Was very unhappy with it and immediately got back on Amazon and found this new monitor with the plug. Works great with my old system and I'm happy the plug will be more reliable in theory (have not had the chance to test it yet). It does not come with a battery but our old battery fit perfect.It does come with two chargers which I appreciate since it is unique. Product was out of stock but still arrived earlier than expected which was a nice bonus.

To start out, I had really liked this monitor. Operative word being "had." I have owned it now for 3 months.We purchased the monitor and 2 cameras plus the wide angle lens for our 3rd baby. I like the ability to monitor their rooms when not directly with them, especially with a newborn. One of our children is also special needs and his therapists do in home work with him several days a week. I like to see what's going on without being intrusive. Across the board, this set was great until we were 2 days out of the return window.What I didn't take into account is that I would be traveling with the monitor all day long. Up and down the stairs, into the yard, etc. I have had 3 other monitors and they were quite durable. I could clip them on me and go. This monitor lacks the clip and instead only has a rather flimsy stand that I can hook a finger in as I walk around with it. The other monitors lacked some of the features of this monitor (scan, up to 4 cameras linked, etc.) so we splurged for this one. Unfortunately this monitor is in no way durable. One drop, from at most, 2 feet and the screen is shattered. I was devastated. And it was only 2 days outside of the return window.So now, after ordering a replacement monitor, batteries and the replacement protection plan...we are now all in for around $500+. I have learned my lesson with items like this.In a nutshell:1) The cameras are pretty good quality. Obviously the center is most focused and they are not in any way like looking through a nikon. They're a little fuzzy. I do like that you can purchase additional lenses for wide angle viewing.2) Absolutely NOT DURABLE if you have to walk around with it. One drop or bang and your monitor is toast. They are not worth the $100 replacement pricetag. I have had 3 others that were a much stronger design and yes I or my husband dropped each. They all survived with little more than a scratch.3) Customer service with this company is not good. Good luck if you have a problem or inquiry. They do not care and won't help. I got a pithy 5 sentence response that basically amounted to "Sucks to be you." After dropping more money to replace the monitor I broke, I contacted them to see if anything could be done. I asked if they had a protective cover since the design is sadly so flimsy. I was met with a response that no monitor has that. Ok. Thank you. I gathered that, so why not politely consider making one? Especially considering the monitor itself is so very fragile when its touted to be mobile. I would buy a cover for this and I'm sure others would too. Maybe consider making a clip on feature as well. Maybe care about your customers who are spending hundreds of dollars on your products. Listen to them and take what they want and need into consideration. After all, your products are purchased by us, for us.4) The battery only lasted, at full charge, around 6 hours. So never a full night. Waking up to beeping at 4am, does not make me happy. Leaving it plugged in all night ruins batteries so...maybe another way to get money from customers.In my opinion, after spending so much on this product, just to have it break SO easily...either buy a different monitor entirely or make sure you buy the protection plan for this and hope for the best. It is fragile and will break and you will be wasting your hard earned money to replace.After this, I would not recommend this product due to the poor design and customer service. I wish I could. I had really liked it. It's a shame.UpdateNow having to use the warranty on the second monitor because it will not stay connected to wifi. When it loses wifi, it beeps loudly and incessantly until it reconnects. I could allow for it being my internet but we pay for the highest tier internet and this thing drops connection while EVERYTHING ELSE IS STILL STREAMING.I wish so much that I had never purchased this garbage. I am doing the extended warranty and have to send this monitor in, wait for them to approve it, then they mail us a check to buy a new unit. If I wait for the check, it will be weeks before it arrives and I am without a fully functioning monitor.

This is the second monitor we've used and we've used this monitor and camera set up for 5 and a half years now. We did have the replace the battery in the last monitor at one point too.Monitor is fine, we live in a one story, 1300 sq ft home and it seems to connect good. Our last one that got lost a couple months ago was starting to not connect very often and would lose connection so we were probably due for a new one and so far connection is fine.IMO just the monitor cost seems quite a bit pricey, also really....you cannot include the battery 🙄. I didn't notice that in the title when I bought our replacement so had to wait another day, and yes I know that is my fault but also kind of ridiculous you don't include the $12 battery...

We have been using this monitor for 4yrs + , and even 4 years into the purchase, we are still very happy with the product.However, about a week ago the monitor started acting up, and wasn't turning on anymore. Nothing I did seemed to get the monitor to turn on. I was very disappointed.I called Infant Optics customer service and was nothing but happy with their assistance. Emma talked to me on the phone and helped trouble shoot the problem. She was able to help me turn the monitor on again and use it once more. Yet, only days later, the monitor failed again!!When I called again, I was pleased to talk to Emma for a second time. Emma assured me that they would help me take care of my current problem. After it was decided over the phone, that the problem could not be fixed, Emma asked me to return my monitor to Infant Optics.Once the new monitor was in the mail, Emma sent me a new monitor in the mail. I was so impressed because it arrived less than a day later after I sent the faulty one to their headquarters.After this experience with their customer service, I would be happy to recommend this baby monitor to any new parent.